These pages are the terms FaultLab runs on. They say in plain words what the site does and what we keep; when the site changes, they change with it, and the date below says when.

Refund policy

FaultLab™ is the property of Petty Motorworks, Waretown, New Jersey · Last updated 20 October 2026

Cancelling

You can cancel a paid plan at any time from your account page (Manage billing). You keep paid access through the date you have paid to and are not charged again.

Refunds

Your first payment: if FaultLab is not for you, ask within 7 days of your first payment for a plan and we will refund it in full.
Charged by mistake: a double charge, or a charge after you cancelled, is always refunded in full.
Otherwise: payments for a period that has started are not refunded for the unused part. Cancelling stops the next charge.

A refund ends the paid access it paid for. If it was a founding-price subscription, its founding seat stays used.

Shop packages and training programs follow the agreement made with the shop.

How to ask

To ask for a refund, use the contact address the shop will list here from the email address on your account. Refunds go back to the card you paid with, through Stripe; your bank usually shows them within 5 to 10 business days.